WHAT ARE THE USES OF CHATBOTS AND HOW CAN IT BENEFIT FOR CUSTOMERS?
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Technology has become the best friend of the human world. From reading newspapers online to writing computer codes for programs or finding solutions to your queries, the Internet has eased up the normal daily functioning of life. The most visible invention in the world in recent days, ChatGPT has gained so much momentum that this tool has a huge potential in the future. As technology advances, it has become increasingly commonplace to see chatbot utilization in customer service industries and various businesses. By 2023, market analysts expect chatbots to be integral to every industry as consumers continue to expect 24/7 customer service. (source: onix)But instead of simple bots offering pre-programmed answers or scripts, these modern chatbots are expected to use natural language processing and hold conversations that closely mimic human interaction. To generate responses, chatbots can connect to open-source data and collect what is known as training data. This serves as a reference fo